Terms & Conditions

Product Pricing, Availability and Delivery

  • The products displayed on the Website are subject to availability and will be delivered within the Republic of South Africa only, within the areas as determined by Pinetown Desai’s (PTY) LTD. Available delivery areas are identified at the checkout process when the delivery address is entered, and it remains the responsibility of the customer to ensure the delivery address, including the suburb and postal code, is correct.
  • All prices displayed on the Website are valid and effective only in the Republic of South Africa for the day that they are viewed and do not constitute an offer by any of our physical Pinetown Desai’s (PTY) LTD stores. Pinetown Desai’s (PTY) LTD reserves the right, without prior notice, to discontinue or change pricing or specifications of products and services offered on this Website without incurring any liability whatsoever. 

    Pinetown Desai’s (PTY) LTD cannot guarantee availability of stock but will endeavour to source stock where possible to fulfil your order. Where items cannot be delivered, Pinetown Desai’s (PTY) LTD will endeavour to contact the customer based on the information provided at registration, and offer either the option to cancel the order or reduce the quantities, where applicable. If Pinetown Desai’s (PTY) LTD is unable to supply each and every item ordered or in the quantities ordered and cannot contact the customer, the customer nevertheless agrees to accept delivery and make payment for the items correctly delivered. 

    For online purchases, customers will be charged the prices that are reflected on the Website, subject to availability and save where “Inadvertent and Obvious Errors” have occurred. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited-offer stipulations.
  • Inadvertent and Obvious Errors
  • Whilst all precautions are taken by the Company to provide the correct information on the website, in the event that we identify an inadvertent and obvious error in the price, product or service description, images and any other relevant content, Pinetown Desai’s (PTY) LTD is not obliged to provide you with the affected product or service.
    Pinetown Desai’s (PTY) LTD will make every effort to contact you to alert you of the error. In such circumstances you are entitled to cancel the purchase and we will provide a full refund for the amount paid. 

    We appreciate that customers may use the Pinetown Desai’s (PTY) LTD website to research pricing before visiting one of our physical Pinetown Desai’s (PTY) LTD stores. However, please note that pricing on the Pinetown Desai’s (PTY) LTD website does not constitute an offer by any of our physical Pinetown Desai’s (PTY) LTD stores. To avoid disappointment, we therefore recommend that pricing and stock availability is confirmed with the respective Pinetown Desai’s (PTY) LTD store prior to visiting the store.


Confirmation of Orders

Orders placed online constitute your offer to purchase subject to these terms. On receipt of your order we will send you an email describing the products and services you have ordered. These communications confirm we have received your order, but do not represent any acceptance of your offer to purchase products or services from us. We are not legally obliged to provide the products and services to you during the offer process.  


If for any reason you would like to cancel an order, this may be done by contacting Pinetown Desai’s (PTY) LTD’s on 031 630 0222. You will only be able to cancel orders up to midnight on the day prior to the date of delivery. Pinetown Desai’s (PTY) LTD reserves the right not to refund the delivery in respect of any late cancellations. If you cancel your payment for any reason, or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, Pinetown Desai’s (PTY) LTD reserves the right to cancel forthwith any sale and/or your registration in the event of your breach any of the terms. 

You may return a Product, at your cost, to any Pinetown Desai’s (PTY) LTD store provided you have the original invoice/proof of purchase and have complied with the required terms and conditions of Pinetown Desai’s (PTY) LTD’s Returns Policy.

Order Tracking

You can track the status of your order by logging into your account and by clicking on "My Orders" . Once you have selected the order that you wish to track you will be able to see if your order has been received by Pinetown Desai’s (PTY) LTD, if it has been delivered to you and if it has arrived at the store of your choice for you to collect.

Privacy Policy
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted, and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil your specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail:
By Phone: 031 630 0222
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Refund Policy

Desai’s Hardware strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of and comply with the Consumer Protection Act. We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith. Goods will be refunded or exchanged within 7(seven) working days, in accordance with the applicable provisions of the Consumer Protection Act, if the goods were defective, unfit for purpose or failed due to a design or manufacturing flaw.

Customers are required to present their original tax invoice or till slip. NO PROOF OF PURCHASE, NO RETURN.
Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. Accordingly, Desai’s Hardware reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service centre prior to repairing, replacing or refunding an item and to provide the customer with feedback within 10 business days of receipt of the returned goods and to act accordingly.

If the goods show a defect after the initial 6 (six) month period, but are within the manufacturer’s warranty period, Desai’s Hardware may, at the customer’s request send the goods to the manufacturer for repair and the manufacturer will decide whether you will have a valid claim and if so, whether they will repair or replace as well or whether any charges will be levied in accordance with the terms of the warranty.

The manufacturer’s warranty will only apply to material defects in the process of manufacturing the goods and will not apply in the following instances:

  • damage caused by lightning or power surges;
  • damage caused by misuse or abuse to the goods or contrary to instructions and warnings provided on the goods or their documentation;
  • goods used for a purpose other than the purpose for which they were intended e.g. commercial use of domestic appliances;
  • accidental damage;
  • goods that have been altered or physically changed in any way; and

Once we have accepted a return and approved a refund, the customer will receive the refund in the same manner as payment was made i.e. cash, card or EFT.

To verify your banking details, you will be required to supply the following information:

  • Proof of Payment;
  • ID number (not a copy of the ID) OR Company Registration number;
  • Proof of banking details

A customer has a general right to return goods (a ‘cooling off period’) within 7(seven) business days after delivery, without penalty, should the product be unsatisfactory or incorrect.

The customer will be liable for the costs of returning the goods, should it relate to a change of mind purchase. Refunds will be finalised within 7 business days. Returned goods must be:

  • in its original packaging; and
  • in its original condition

Certain conditions and exemptions apply. No returns will be accepted if:

  • goods have been altered in any way;
  • there is a health risk attached due to public and safety regulations.
  • goods purchased are non-stock or special-order items.
  • goods which have been sold per meter which have been cut or if incorrect measurements where given.

Desai’s Hardware will refund or exchange a purchase for the exact amount paid less the following:

  • Any delivery costs already incurred by Desai’s Hardware.
  • Any restocking fee.

If customers ask to delay the delivery or there have been delays in collecting the goods and during that time there has been a price increase on the goods purchased, then the customer will be liable to pay any difference in price. If for any reason you would like to cancel an order, this may be done by contacting the branch where the purchase was made.

We reserve the right not to refund the delivery fee in respect of any late cancellations. If you cancel your payment for any reason or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof.

No returns on electrical products. Manufacturer’s warranty or guarantee will apply.

Returns will be calculated on quantity returned. Example - if 3-ton sand is taken and 2.8-ton sand in returned, the refund will apply to 2.8-ton sand.

You may return a product, at your cost, to the branch where the purchase was made, provided you have the original invoice/proof of purchase and have complied with the required terms and conditions set out by Desai’s Hardware.

Shipping Policy


A delivery fee will be charged for each delivery order placed by you. Pinetown Desai’s (PTY) LTD delivers from Monday to Friday, 08h00 till 17h00 and does not deliver on a Saturday, Sunday and any South African public holiday. Items are delivered in 2 (two) to 5 (five) working days if there are no unexpected delays. Should it be unavoidable for us to exceed these delivery times, you will be notified either telephonically or electronically.

Pinetown Desai’s (PTY) LTD delivers to registered customers within certain specified delivery areas. Deliveries to outlying areas shall attract an additional surcharge that will be calculated on checkout. An outlying area refers to a suburb or town that falls out of any regional town/city or main centre. Outlying areas include farms, mines and townships.

On delivery of the order to the specified delivery address, you will receive Pinetown Desai’s (PTY) LTD’s delivery note showing the items delivered. For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be available at the delivery address specified by you at the time of delivery, the driver will return the Products and leave a notice at the delivery address to that effect. The courier company will attempt to contact you to make new arrangements for delivery. Pinetown Desai’s (PTY) LTD reserves the right to charge an additional delivery fee should it be required under these circumstances. Our sole liability for failing to deliver the Products timeously is limited to delivery being effected at a later agreed time at no additional charge.

Please arrange that you or your authorised representative, who is a responsible person, is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, Pinetown Desai’s (PTY) LTD will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt. Pinetown Desai’s (PTY) LTD have outsourced all deliveries and accordingly, cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.

Delivery Confirmation

Pinetown Desai’s (PTY) LTD will indicate its acceptance of your order by delivering the products to you or allowing you to collect them, and only at that point will a contract between you and Pinetown Desai’s (PTY) LTD be completed. This is regardless of any communication from Pinetown Desai’s (PTY) LTD stating that your order or payment has been confirmed. Pinetown Desai’s (PTY) LTD will indicate its rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid. Any products or services on the same order which have not been dispatched/delivered to you will not form part of that the contract between you and Pinetown Desai’s (PTY) LTD. Delivery dates are estimates only, and as we process your order we will inform you if any products or services on your order turn out to be unavailable or delayed for any reason.

Before delivery, Desai’s Hardware will contact you, detailing your order to confirm you have ordered the correct items. Should you have any further queries, you can contact our friendly Customer Care team on 031 630 0222 or email

Store Pick-up/ Collection

You may place an order online and then collect it from your selected store. If your chosen store has the items in stock you can collect the order in 2 (two) to 5 (five) working days. To collect instore, place your order online as normal and select the "store collection" option instead of entering your delivery details.


Products may only be picked up from your chosen store upon presentation of a valid proof of identity and the collection notice, which can be printed once your payment is complete. Please ensure that the person you have named to pick-up the order presents one of the following forms of identification:

  • South African ID; or
  • South African driver's licence; or
  • Passport