Shipping & returns

Shipping Policy


A delivery fee will be charged for each delivery order placed by you. Desai’s General Hardware delivers from Monday to Friday, 08h00 till 17h00 and does not deliver on a Saturday, Sunday and any South African public holiday. Items are delivered in 2 (two) to 5 (five) working days if there are no unexpected delays. Should it be unavoidable for us to exceed these delivery times, you will be notified either telephonically or electronically.

Desai’s General Hardware delivers to registered customers within certain specified delivery areas. Deliveries to outlying areas shall attract an additional surcharge that will be calculated on checkout. An outlying area refers to a suburb or town that falls out of any regional town/city or main centre. Outlying areas include farms, mines and townships.

On delivery of the order to the specified delivery address, you will receive Desai’s General Hardware’s delivery note showing the items delivered. For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be available at the delivery address specified by you at the time of delivery, the driver will return the Products and leave a notice at the delivery address to that effect. The courier company will attempt to contact you to make new arrangements for delivery. Desai’s General Hardware reserves the right to charge an additional delivery fee should it be required under these circumstances. Our sole liability for failing to deliver the Products timeously is limited to delivery being effected at a later agreed time at no additional charge.

Please arrange that you or your authorised representative, who is a responsible person, is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, Desai’s General Hardware will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt. Desai’s General Hardware have outsourced all deliveries and accordingly, cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.

Delivery Confirmation

Desai’s General Hardware will indicate its acceptance of your order by delivering the products to you or allowing you to collect them, and only at that point will a contract between you and Desai’s General Hardware be completed. This is regardless of any communication from Desai’s General Hardware stating that your order or payment has been confirmed. Desai’s General Hardware will indicate its rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid. Any products or services on the same order which have not been dispatched/delivered to you will not form part of that the contract between you and Desai’s General Hardware. Delivery dates are estimates only, and as we process your order we will inform you if any products or services on your order turn out to be unavailable or delayed for any reason.

Before delivery, Desai’s Hardware will contact you, detailing your order to confirm you have ordered the correct items. Should you have any further queries, you can contact our friendly Customer Care team on 031 706 1030 or email

Store Pick-up/ Collection

You may place an order online and then collect it from your selected store. If your chosen store has the items in stock you can collect the order in 2 (two) to 5 (five) working days. To collect instore, place your order online as normal and select the "store collection" option instead of entering your delivery details.

Products may only be picked up from your chosen store upon presentation of a valid proof of identity and the collection notice, which can be printed once your payment is complete. Please ensure that the person you have named to pick-up the order presents one of the following forms of identification:

  • South African ID; or

  • South African driver's licence; or

  • Passport

Refund Policy

Desai’s Hardware strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act. We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith. Goods will be refunded or exchanged within 7(seven) working days, in accordance with the applicable provisions of the Consumer Protection Act, if the goods were defective, unfit for purpose or failed due to a design or manufacturing flaw.

Customers are required to present their original tax invoice or till slip. NO PROOF OF PURCHASE, NO RETURN.
Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. Accordingly, Desai’s Hardware reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service centre prior to repairing, replacing or refunding an item and to provide the customer with feedback within 10 business days of receipt of the returned goods and to act accordingly.

If the goods show a defect after the initial 6 (six) month period, but are within the manufacturer’s warranty period, Desai’s Hardware may, at the customer’s request send the goods to the manufacturer for repair and the manufacturer will decide whether you will have a valid claim and if so, whether they will repair or replace as well or whether any charges will be levied in accordance with the terms of the warranty.

The manufacturer’s warranty will only apply to material defects in the process of manufacturing the goods and will not apply in the following instances:

  • damage caused by lightning or power surges;

  • damage caused by misuse or abuse to the goods or contrary to instructions and warnings provided on the goods or their documentation;

  • goods used for a purpose other than the purpose for which they were intended e.g. commercial use of domestic appliances;

  • accidental damage;

  • goods that have been altered or physically changed in any way; and

Once we have accepted a return and approved a refund, the customer will receive the refund in the same manner as payment was made i.e. cash, card or EFT.

To verify your banking details, you will be required to supply the following information:

  • Proof of Payment;

  • ID number (not a copy of the ID) OR Company Registration number;

  • Proof of banking details

A customer has a general right to return goods (a ‘cooling off period’) within 7(seven) business days after delivery, without penalty, should the product be unsatisfactory or incorrect.

The customer will be liable for the costs of returning the goods, should it relate to a change of mind purchase. Refunds will be finalised within 7 business days. Returned goods must be:

  • in its original packaging; and

  • in its original condition

Certain conditions and exemptions apply. No returns will be accepted if:

  • goods have been altered in any way;

  • there is a health risk attached due to public and safety regulations.

  • goods purchased are non-stock or special-order items.

  • goods which have been sold per meter which have been cut or if incorrect measurements where given.

Desai’s Hardware will refund or exchange a purchase for the exact amount paid less the following:

  • Any delivery costs already incurred by Desai’s Hardware.

  • Any restocking fee.

If customers ask to delay the delivery or there have been delays in collecting the goods and during that time there has been a price increase on the goods purchased, then the customer will be liable to pay any difference in price. If for any reason you would like to cancel an order, this may be done by contacting the branch where the purchase was made.

We reserve the right not to refund the delivery fee in respect of any late cancellations. If you cancel your payment for any reason or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof.

No returns on electrical products. Manufacturer’s warranty or guarantee will apply.

Returns will be calculated on quantity returned. Example - if 3-ton sand is taken and 2.8-ton sand in returned, the refund will apply to 2.8-ton sand.

You may return a product, at your cost, to the branch where the purchase was made, provided you have the original invoice/proof of purchase and have complied with the required terms and conditions set out by Desai’s Hardware.